Support

Before you write

Half of all questions are already answered in the FAQ — especially why the iPhone is not showing up, what “this Apple ID has no purchase” means, and how to get a verification code by hand.

What to include

To save a week of back and forth, send us:

• the app version and your macOS version;
• the iPhone model and its iOS version;
• what you did and what the app said in return — word for word, or a screenshot;
• the app's log.

The easy way: in the app, open Help → About and press “Contact support”. The email is composed for you with all of that already filled in — versions, iPhone model, the last lines of the log. Just add what went wrong.

The log itself lives in ~/Library/Application Support/iVerni/iverni.log, and the same window has a button to open it.

Licence questions

The key is issued and emailed automatically the moment the payment goes through, and if you paid from inside the app it unlocks itself — nothing to type in. Write to us if the email never arrived (check the spam folder), if the key is refused, if you need a third Mac, or if you want a refund. Mention the email you paid with.

Found a bug, or have an idea

We read these. The Windows version, in fact, exists because people asked.