Support

Before you write

Half of all questions are already answered in the FAQ — especially why the iPhone is not showing up, what “this Apple ID has no purchase” means, and how to get a verification code by hand.

What to include

To save a week of back and forth, send us:

• the app version and your macOS version;
• the iPhone model and its iOS version;
• what you did and what the app said in return — word for word, or a screenshot;
• the app's log.

The easy way: in the app, open Help → About and press “Contact support”. The email is composed for you with all of that already filled in — versions, iPhone model, the last lines of the log. Just add what went wrong.

The log opens with a button in the About window.

Licence questions

The key is issued and emailed automatically the moment the payment goes through, and if you paid from inside the app it unlocks itself — nothing to type in. Write to us if the email never arrived (check the spam folder), if the key is refused, if you need a third Mac, or if you want a refund. Mention the email you paid with.

Found a bug, or have an idea

I read every message. Much of the app came about this way — the Windows version, for example: people asked for it, and it shipped.