iВерни

Questions and answers

Cannot find yours? Write to us.

About the app

What exactly does iVerni do?

It finds the apps on a connected iPhone that stopped working after a transfer — the faded icons with a cloud on them — works out what each one was, downloads your copy from Apple's servers and puts it back.

How can the app be downloaded if it was pulled from the App Store?

Removal from the store ends the sale to new customers, but it does not cancel purchases already made. Apple keeps the record that the app belongs to your account, and on the owner's request the file is still handed over. iVerni asks for it exactly the way your iPhone does.

Is this legal?

Yes. The app only deals with purchases made by your account, on your devices. Downloading someone else's app is impossible: Apple releases a file only to the Apple ID it belongs to. No protection is circumvented and nothing is obtained without paying.

How is this different from iMazing?

iMazing is a large toolbox for backups, messages, photos and much more, and its app restore relies on a backup you made in advance. iVerni does one thing and needs no backup at all: everything comes from the iPhone itself and from Apple. The price reflects that.

Which apps cannot be brought back?

Ones bought under a different account — sign in with that account and they will come back. Ones Apple has withdrawn entirely, which is rare but happens. And ones whose latest version needs a newer iOS than the iPhone runs: Apple will simply not release those.

Will there be a Windows version?

Yes, it is being built. Write to support@iverni.me and we will tell you when it ships.

Security

Is it safe to enter my Apple ID password?

The password and the two-factor code go straight to Apple's servers and are stored nowhere — not on your Mac, not with us. The app has no server of its own to send them to. The sign-in window says the same, and the log is right there if you want to see where the requests go.

Does it write anything to the Keychain?

No. We deliberately dropped the Keychain — it only raises questions and password prompts. The sign-in token lives in the app's own file in your home folder, and the “Sign out” button deletes it.

What does the app send you?

The update check at launch, an anonymous restore counter (how many apps came back — as a number) and, if you bought a licence, the key check. App names, your Apple ID and certainly your password never reach us. Both the counter and the update check can be switched off in the About window. Details are in the privacy policy.

Do I need a jailbreak? Does anything stay on the iPhone?

No jailbreak. Nothing is added to the iPhone — no configuration profiles, no services: apps are installed the regular way, the same one Apple Configurator uses.

When something goes wrong

The iPhone does not appear in the list

Check three things: the cable is in the iPhone itself and not just a charger; the iPhone is unlocked; “Trust This Computer” has been tapped on its screen. If you were never asked to trust it, unplug and plug the cable back in. Restarting the app helps too.

“This Apple ID has no purchase”

The app was bought under a different account. Press “Sign in with another Apple ID” and try the family one — in families purchases are often spread across accounts.

“Sign-in expired — please sign in again”

Apple drops the saved sign-in from time to time, usually after a few weeks. Nothing is wrong: sign in again, verification code and all.

The verification code does not arrive

You can fetch one yourself instead of waiting: on the iPhone, Settings → your name → “Sign-In & Security” → “Get Verification Code”; on a Mac, System Settings → your name → “Sign-In & Security”. The code window also has a “Request the code again” button.

It downloaded but would not install

Usually the app's latest version needs a newer iOS than the iPhone runs. The row will say so. If the wording makes no sense, send us the log from the About window and we will look into it.

Licence

How are the six free restores counted?

An app successfully installed on the iPhone counts as one. A failed attempt does not touch the counter. How many you have left is shown in the About window.

What does a licence give me?

Restores stop being counted. It lasts a year, is tied to one Mac and covers up to five iPhones. Updates released during the year are included.

How does the licence reach the app after payment?

On its own. When you press “Buy” inside the app, it hands Stripe a tag identifying your Mac and then waits — usually a few seconds. The moment the payment clears, the limit lifts; there is nothing to type in. The key still arrives by email: you will need it after a reinstall or on another Mac, where you enter it in the purchase window under “Enter licence key”. If you paid through the link on this site rather than from inside the app, that key is what you enter.

I am changing Macs — do I lose the licence?

No. It can be moved twice: enter the same key from your email on the new Mac and the licence moves. Need more than two moves — write to us and we will sort it out by hand.

What happens after a year?

The app keeps working, but restores start being counted again. Renewing is an ordinary purchase, same as the first one; iPhones can be re-assigned at that point.

Can I get a refund?

Yes, within 14 days, no explanation needed — the six free restores exist precisely so you can test the app before paying. Write to support@iverni.me. Details are in the terms.